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Monthly Archive for: ‘September, 2012’

  • Happy Sel

    Why 3 Trumps 10 in Real-Time Customer Feedback

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    We are often asked why we chose 3 options for our rating system rather than including 2 options (thumbs up/down) or 5 options (gold stars) when soliciting feedback using our commenting service, 2Cents.  I am always happy to share that our decision to choose 3 …

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