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The desire to share our experiences is in all of us.  That is one reason why social media has become so popular.  We love to talk about the good and bad moments in our lives.  Social media has given us an outlet to listen and …

Imagine an organization that asked for feedback at every twist and turn.  You could rate the experience working with every employee, every process, every piece of equipment, and every interaction.  If everyone was helping you improve, how much faster could you streamline your operations, processes, …